FAQs

1. What qualifies me for a return or refund?
You are eligible if the item is defective, damaged, does not match the product description, or you are unsatisfied and the item remains in like-new condition.

2. How do I start a return or refund request?
Email us at support@gretee.com with your order number, the reason for your request, and clear photos of the item if applicable.

3. Do I need to return the product to get a refund?
If the issue is caused by our error, a full refund will be issued without requiring a return. For other cases, returning the item may be necessary.

4. How long do I have to request a return or refund?
You must submit your request within 30 days from the date of purchase.

5. How long does it take to process my return or refund?
Once approved, requests are processed within 3 business days.

6. Are shipping fees and taxes refundable?
Shipping fees and taxes are non-refundable unless the issue is due to our error.

7. What if I haven’t received my refund yet?
Please check your bank or PayPal account. If it still does not appear, contact your payment provider. For further help, email us at support@gretee.com.

8. What are your shipping fees and delivery times?
Standard shipping costs $6.87 for all items. Orders are processed in 1 to 3 business days and delivered within 5 to 10 business days.

9. How will I receive my tracking number?
Once your order is shipped, you will receive a tracking number via email within 1 to 5 business days.

10. What payment methods are accepted at Gretee?
We accept PayPal, Visa, MasterCard, American Express, and Discover. You can also pay without a PayPal account using the "Pay with Debit or Credit Card" option.