FAQs
Order & Payment
1. What payment methods do you accept?
We accept payments through PayPal and major credit cards (Visa, MasterCard, American Express, and Discover).
2. Can I modify my order after placing it?
Changes can be made within 12 hours of placing your order. Please contact us at support@gretee.com with your order details.
3. How do I track my order?
After your order has shipped, you will receive a confirmation email containing a tracking number. Use this to track your package.
4. Can I cancel my order after placing it?
Orders can only be canceled within 12 hours of being placed. Please reach out to us as soon as possible at support@gretee.com if you wish to cancel.
Shipping & Delivery
5. How long will it take to receive my order?
Orders are typically processed within 1-3 business days, and delivery takes 5-10 business days after shipping. For more details, please refer to our Shipping Policy.
6. Do you offer international shipping?
Currently, we only ship within the United States. Please stay tuned for any updates regarding international shipping.
7. Can I change my shipping address after placing an order?
You can update your shipping address within 12 hours of placing the order. Contact us immediately at support@gretee.com with the new details.
Products & Sizing
8. How can I find the right size for me?
Each product page includes a detailed size chart to help you choose the best fit. Please refer to it before placing your order.
9. Do your products shrink after washing?
Our products are designed to retain their shape, but we recommend following the care instructions provided to maintain the best fit.
Returns & Exchanges
10. What’s your policy on returns and exchanges?
We accept returns within 30 days of delivery for items in unused, original condition. Visit our Returns Policy page for full details and instructions.
Contact Us
- Address: 1128 Lady Nashville Drive, Nashville, Tennessee 37076, United States.
- Email: support@gretee.com
- Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (CT)